Macy's-posted 3 months ago
Full-time • Entry Level
Sherman Oaks, CA
5,001-10,000 employees
General Merchandise Retailers

As a Beauty Brand Expert at Macy's, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast - creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role, you'll inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You'll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you'll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment.

  • Deliver exceptional customer service through personalized consultations and expert product knowledge
  • Build lasting relationships with clients and drive client development through outreach and follow-up
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
  • Plan and execute in-store and vendor-led events to drive traffic and engagement
  • Maintain brand standards through proper merchandising, hygiene, and stock replenishment
  • Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
  • Resolve customer concerns in a professional and customer-first manner
  • Stay informed on new launches, best-sellers, and beauty trends to support team education
  • Manage multiple priorities in a fast-paced environment with strong attention to detail
  • Demonstrate sound judgment, and a passion for the beauty industry
  • Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
  • 3-5 years of relevant retail, beauty, or leadership experience preferred
  • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
  • Must be able to understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off and eight paid holidays
  • Continuous learning and leadership development
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service