Retail Coordinator, Woodlake Market - Kohler

Kohler Co.•Kohler, WI

4d•$18 - $22•Onsite

About The Position

The Senior Retail Coordinator supports the Market Retail Supervisor by overseeing daily operations within the retail departments, ensuring premium product presentation, efficient stocking, and exceptional customer service. This role acts as a team leader, setting the tone for excellence and helping maintain the store’s upscale standards. The Senior Retail Coordinator also acts as the second shift store MOD and is responsible for overseeing store operations during assigned shifts, ensuring a seamless and elevated customer experience. This role supports team members across all departments, resolves issues in real time, and upholds the store’s standards for service, safety, and presentation. The MOD acts as the primary point of contact for both guests and staff when senior management is not present. SPECIFIC RESPONSIBILITIES Team Leadership and Development Guide and support retail associates during daily tasks and delegate responsibilities and ensure timely completion of stocking, facing, and cleaning Train new team members on store standards, products, and customer service Supervise daily operations across all departments to ensure efficiency and consistency Provide guidance and support to all associates, helping resolve questions, concerns, and workflow challenges Merchandise and Presentation Ensure shelves are fully stocked, front-faced, and visually appealing Maintain planograms and promotional displays according to brand guidelines Monitor product rotation and freshness, especially for premium and specialty items Customer Engagement Assist customers with product inquiries, recommendations, and locating items Provide knowledgeable service on gourmet, organic, and specialty products and beer, wine and spirits Act as a visible and approachable leader on the sales floor, engaging with guests and resolving escalated service issues Ensure that all customer interactions reflect the store’s commitment to hospitality and excellence Inventory and Operations Monitor inventory levels and communicate restocking needs to the Market Retail Supervisor Assist with receiving deliveries and verifying product quality and accuracy Ensure pricing accuracy and promotional signage is up to date Communicate effectively with department leads to ensure staffing coverage and task completion Store Standards and Cleanliness Assist with closing procedures, including cash handling, security checks, and shift reporting Monitor store cleanliness, merchandising standards, and safety protocols Support store-wide initiatives and seasonal resets Problem Solving and Decision Making Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action Document incidents and communicate follow-up needs to store leadership Will complete all duties and requests as assigned by management This is a full-time position, working weekdays & weekends. Shifts vary between 6:00am - 9:00pm.

Requirements

Highschool diploma or equivalency required
Must be at least 18 years old
2+ years of retail, grocery, or beer, wine, spirits experience, with at least 1 year in a supervisory or leadership role
Strong communication, organizational, and decision-making skills
Ability to lead by example and foster a positive team environment while motivating team members
Familiarity with merchandising standards, POS systems, store operations, and basic cash handling procedures
Basic computer skills and familiarity with computer software (e.g., Word, Excell, Outlook)
Ability to lift up to 50lbs and stand or walk for extended periods of time
Flexible availability, including nights, weekends, and holidays
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Guide and support retail associates during daily tasks and delegate responsibilities and ensure timely completion of stocking, facing, and cleaning
Train new team members on store standards, products, and customer service
Supervise daily operations across all departments to ensure efficiency and consistency
Provide guidance and support to all associates, helping resolve questions, concerns, and workflow challenges
Ensure shelves are fully stocked, front-faced, and visually appealing
Maintain planograms and promotional displays according to brand guidelines
Monitor product rotation and freshness, especially for premium and specialty items
Assist customers with product inquiries, recommendations, and locating items
Provide knowledgeable service on gourmet, organic, and specialty products and beer, wine and spirits
Act as a visible and approachable leader on the sales floor, engaging with guests and resolving escalated service issues
Ensure that all customer interactions reflect the store’s commitment to hospitality and excellence
Monitor inventory levels and communicate restocking needs to the Market Retail Supervisor
Assist with receiving deliveries and verifying product quality and accuracy
Ensure pricing accuracy and promotional signage is up to date
Communicate effectively with department leads to ensure staffing coverage and task completion
Assist with closing procedures, including cash handling, security checks, and shift reporting
Monitor store cleanliness, merchandising standards, and safety protocols
Support store-wide initiatives and seasonal resets
Respond to emergencies, equipment issues, or unexpected challenges with calm and decisive action
Document incidents and communicate follow-up needs to store leadership
Will complete all duties and requests as assigned by management