Retail Coordinator - Full Time Days

Trinity Health • Iowa Falls, IA

2d • Onsite

About The Position

Position Purpose: Exceeds customer expectations regarding service and knowledge of equipment/merchandise and managing inventory levels. Perform duties in a manner consistent with medical center philosophy and policy in areas relating to accounts receivable, public relations, and third-party relations. What you will do: Works closely with Marketing to develop marketing and sales promotions to strengthen the store's position in our area. Facilitates marketing opportunities for the Shoppe through open houses, facility presentations, and clinic visits. Has knowledge of requirements and can determine cash sale vs. insurance eligible items. Balances cash drawer with cash receipts and makes appropriate deposits. Manages inventory to maximize ROI and customer satisfaction. Communicates and educates other departments, physicians and their office staff and nursing personnel regarding products available and to obtain clarity in orders, when needed. Trains, oversees and provides input on evaluations of Shoppe staff. Coordinates staffing requirements and payroll function for Shoppe. Demonstrates flexibility to changes in workload assignments. Displays teamwork. Maintains a positive working relationship with co-workers, medical staff, and personnel of other departments and assists persons as needed. For appropriate sales, generates sales order ticket, including client demographics, completes ABN (when applicable) and billing information to allow HME Intake/Billing Coordinators to produce a bill. Assists customers politely, promptly and accurately with equipment and merchandise needs. Demonstrates excellent verbal and listening skills. Asks clarifying questions to service the customer's needs and provide excellent customer service. Maintains patient's right to confidentiality.

Requirements

• High School Diploma or equivalent required
• Associate Degree required, BA preferred
• Completion of medical terminology course or an equivalent combination of education and experience in a medical setting, required.
• Must demonstrate competence in a medical insurance setting and experience with medical equipment and related products.
• Retail experience and/or customer service experience required.
• Previous management experience required.

Responsibilities

• Works closely with Marketing to develop marketing and sales promotions
• Facilitates marketing opportunities for the Shoppe through open houses, facility presentations, and clinic visits
• Determines cash sale vs. insurance eligible items
• Balances cash drawer with cash receipts and makes appropriate deposits
• Manages inventory to maximize ROI and customer satisfaction
• Communicates and educates other departments, physicians and their office staff and nursing personnel regarding products available
• Trains, oversees and provides input on evaluations of Shoppe staff
• Coordinates staffing requirements and payroll function for Shoppe
• Generates sales order ticket, including client demographics, completes ABN (when applicable) and billing information
• Assists customers politely, promptly and accurately with equipment and merchandise needs

Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree