Retail Coordinator Key Carrier

The TJX Companies, Inc.•Barre, VT

1d•Onsite

About The Position

The Key Carrier role at TJX Companies is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, primarily performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. This position requires open availability, including nights and weekends. Key Carriers are expected to role model exceptional customer service, create a positive internal and external customer experience, and promote a culture of honesty and integrity while maintaining confidentiality. They act as Manager on Duty, adhering to company policy and procedure, and ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed. Responsibilities include addressing immediate customer service issues, providing appropriate coaching to Associates, exercising discretion regarding customer service policies, and maintaining accurate Associate coverage in service areas. They also ensure Associates adhere to operational procedures, execute opening/closing procedures, and communicate effectively with management and Associates regarding priorities and progress. Key Carriers provide and accept recognition and constructive feedback, partner with Management on Associate training needs, and ensure adherence to all labor laws, policies, and procedures. Additionally, they promote credit and loyalty programs, support shrink reduction goals, and promote safety awareness to maintain a safe environment.

Requirements

Able to work a flexible schedule, including nights and weekends
Team player, working effectively with peers and supervisors
Able to respond appropriately to changes in direction or unexpected situations
Knowledge of company standard software, systems, and procedures
Knowledge of merchandise flow in stores
Proven problem solving skills
Able to effectively coach, delegate, and follow-up on multiple people/tasks
Able to act quickly under challenging circumstances
Capable of multi-tasking
Superior communication and organizational skills with attention to detail
1 year retail experience
6 months leadership experience

Responsibilities

Role models exceptional customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Acts as Manager on Duty adhering to company policy and procedure
Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
Addresses immediate customer service issues and provides appropriate coaching to Associates
Exercises discretion regarding customer service policies to satisfy customers
Maintains accurate Associate coverage in service areas for a positive customer experience
Ensures Associates adhere to all operational procedures
Ensures opening/closing procedures are executed according to company guidelines
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Provides feedback, recognition and coaching to Associates
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned