Retail Compliance Specialist

Western Digital•San Jose, CA

About The Position

We are looking for a Retail Compliance Specialist to join the Western Digital Fulfillment Operations Team to be responsible for the management of our Retail Chargeback program, including investigating and data analyzing chargebacks, recurring trend analysis, projecting customer penalties and process documentation. This role will serve as a subject matter expert on retailer programs and supporting process improvement initiatives with internal and external functions to reduce financial losses from invalid chargebacks. The ideal candidate possesses excellent analytical skills, attention to detail, ability to work cross-functionally and strong communication skills.

Requirements

Bachelor’s/ Master's degree in Accounting, Finance, Business Administration, Engineering, Supply Chain Management, Logistics or related field (preferred).
3-5 years of experience in chargeback resolution, accounts receivable, or retail deductions (consumer goods, retail, or distribution industry preferred).
Strong skills in data analysis using Excel, SQL, or BI tools (Power BI, Tableau)
Experience in ERP systems (Oracle, SAP) and Transportation Management Systems (OTM)
Strong analytical and problem-solving skills with a high degree of accuracy.
Excellent communication and collaboration abilities across multiple departments.
Knowledge of EDI transactions and chargeback dispute workflows.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Detail-Oriented and Organized
Financial and Data Analysis
Process Improvement Mindset
Cross-Functional Collaboration
Accountability and Initiative

Nice To Haves

Familiarity with major retailers’ compliance portals (e.g., Walmart, Target, Amazon, Costco, etc.) is a plus.
Experience with Retailer Systems such as navigating Retailer platforms (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online, Best Buy Partner Portal), Chargeback management tools or internal ticketing systems.

Responsibilities

Experience with retail compliance and penalty programs (e.g., Walmart’s OTIF - On Time In Full, Amazon Vendor Central, Target’s requirements) involving tracking and analyzing vendor penalties, such as chargebacks, late deliveries, labeling errors, incorrect shipments.
Review and validate claims received from retail partners to determine legitimacy and compliance with contractual terms.
Should be subject matter expert on Retail routing guides, SLAs, penalty clauses and primary point of contact for internal and external partners on any routing guide changes/ compliance developments impacting retailer shipping methods.
Drive chargeback data scraping and running complex operational data analysis from ERP systems into measurable insights for budgeting and forecasting on chargeback volume and revenue.
Develop and manage reporting dashboards, conduct monthly and quarterly business reporting to management on penalty root causes, recurrence rates, and vendor performance KPI.
Research chargeback disputes by analyzing supporting documentation such as purchase orders, invoices, shipping records, and EDI data.
Collaborate with internal departments (Sales, Operations, Logistics, IT and Finance) to gather required documentation and resolve discrepancies.
File and track chargeback disputes within specified deadlines to ensure timely recovery of funds.
Maintain detailed and organized records of all chargeback activities for audit and reporting purposes.
Identify trends, root causes, and recurring chargeback issues; recommend process improvements to minimize future deductions.
Streamline process by proposing policy or system changes within WD and external warehouse partners to improve compliance.
Lead effective communications with Retailers and drive joint improvement opportunities.
Conduct quarterly training to cross functional teams – Sales operations, fulfillment, transportation on retailer compliance updates.

Benefits

paid vacation time
paid sick leave
medical/dental/vision insurance
life, accident and disability insurance
tax-advantaged flexible spending and health savings accounts
employee assistance program
other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
tuition reimbursement
transit
the Applause Program
employee stock purchase plan
the Western Digital Savings 401(k) Plan