As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction. How our Selling Colleagues spend their day… Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence. On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back and following up with clients to ensure customer satisfaction. Throughout the day, they maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves. They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you. They’ll also keep in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.