Rugs, Oak Brook Center - Full Time

Macy's•Oak Brook, IL

5h•Onsite

About The Position

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Be comfortable communicating and collaborating with customers and colleagues
Meeting daily sales goal challenges along with Client and Protection plan goals
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities
Can work on your own but are great with team dynamics
Can handle electronic devices with no problem
1-2 years of related experience is required
This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
Standing for at least two consecutive hours
Lifting at least 25lbs.
Stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Responsibilities

Achieving sales goals
Promoting protection plans
Managing return rates
Encouraging customer engagement with our loyalty program
Supporting inventory and fulfillment activities within your department
Using technology to assist customers in visualizing their purchases, placing orders, and comparing products
Staying current on product training through digital tools and vendor resources
Providing expert guidance and confidently addressing customer questions and concerns
Maintaining contact throughout the delivery process and resolving issues to ensure satisfaction
Ensuring the sales floor is clean, organized, and prepared for customers
Reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions
Offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships
Following up with clients to ensure customer satisfaction
Maintaining a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves
Sharing Loyalty program benefits
Making sure customers have all they need
Ending with a sincere thank-you
Keeping in touch with customers through the pre- and post-delivery process to ensure a positive delivery experience
Supporting one another with honesty, care, and collaboration
Striving to improve every day, taking pride in our work, achieving sales goals and learning from each other to deliver individual and store results

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Continuous learning and leadership development
Opportunity to join one of our Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice