Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Medford Rogue Valley - Part Time

Macy's • Medford, OR

93d

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you'll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You'll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you'll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to understand and communicate effectively with customers and colleagues.
• 1-2 years of related experience is required.
• Comfortable using electronic devices and technology.
• Ability to meet daily sales goals and acquire new customers.

Nice To Haves

• Experience in retail sales or customer service.
• Interest in furniture and home decor.

Responsibilities

• Achieve sales goals and promote protection plans.
• Manage return rates and encourage customer engagement with the loyalty program.
• Support inventory and fulfillment activities within the department.
• Use technology to assist customers in visualizing purchases and placing orders.
• Stay current on product training through digital tools and vendor resources.
• Provide expert guidance and address customer questions and concerns.
• Maintain contact with customers throughout the delivery process.
• Ensure a clean, organized, and prepared sales floor.
• Recover the sales floor and update signs and pricing.
• Share loyalty program benefits and ensure customer satisfaction.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Employee Assistance Program with mental health counseling.
• Continuous learning and leadership development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers