Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Clackamas Town Center - Full Time

Macy's Jobs • Happy Valley, OR

103d

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Effective communication skills with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Experience in meeting daily sales goals and acquiring new customers.
• 1-2 years of related experience is required.

Nice To Haves

• Enjoy meeting people and sharing information.
• Resourceful and eager to adapt to changing priorities.
• Ability to work independently and in team dynamics.
• Comfortable handling electronic devices.

Responsibilities

• Achieve sales goals and promote protection plans.
• Manage return rates and encourage customer engagement with the loyalty program.
• Support inventory and fulfillment activities within the department.
• Use technology to assist customers in visualizing purchases and placing orders.
• Stay current on product training through digital tools and vendor resources.
• Provide expert guidance and address customer questions and concerns.
• Maintain contact with customers throughout the delivery process.
• Ensure customer satisfaction by resolving issues.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees