Retail Commission Sales Associate - Fine Jewelry, Town Center - Flex

Macy's•Kennesaw, GA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals other key responsibilities of the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events. You also will ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
In addition to sales goals, achieving Client and Protection plan goals
1-2 years of related experience required

Responsibilities

Provide outstanding customer service in our Fine Jewelry and Watch Complex
Bring elegance, expertise, and personalized service to every interaction
Educate and assist customers in selecting items that suit their tastes, preferences, and budgets
Build lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program
Promote our loyalty and warranty programs
Support inventory and fulfillment activities
Support special events
Ensure the security, accuracy, and impeccable presentation of merchandise
Achieve sales goals
Support special events
Uphold operational excellence in all aspects of the Fine Jewelry department
Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.
Share our Loyalty program benefits
Make sure customers have all they need
Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Meeting and surpassing daily sales goals by delivering exceptional service
Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance
Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience.

Benefits

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities