Retail Commission Sales Associate - Fine Jewelry, Ingram Park Mall - Full Time

Macy's • San Antonio, TX

6h • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, other key responsibilities include promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events, while ensuring the security, accuracy, and impeccable presentation of merchandise. Colleagues begin each day energized and ready to make an impact, ensuring the sales floor is clean, organized, and prepared for customers. They review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions. On the floor, they focus on the customer, offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships. Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves. They finish strong by sharing Loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors
• Must be able to read and understand employment policies and safety rules/procedures in English
• Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Achieving Client and Protection plan goals
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meeting and surpassing daily sales goals by delivering exceptional service
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• 1-2 years of related experience required

Responsibilities

• Provide outstanding customer service in our Fine Jewelry and Watch Complex
• Create shopping experiences that make every customer feel welcomed, comfortable, and valued
• Bring elegance, expertise, and personalized service to every interaction
• Help customers find the perfect piece to celebrate life’s special moments
• Demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets
• Focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program
• Promote our loyalty and warranty programs
• Support inventory and fulfillment activities
• Support special events
• Ensure the security, accuracy, and impeccable presentation of merchandise
• Work closely with your team to achieve sales goals
• Uphold operational excellence in all aspects of the Fine Jewelry department
• Ensure the sales floor is clean, organized, and prepared for customers
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions
• Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves
• Share our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you
• Support one another with honesty, care, and collaboration
• Strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results
• Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Achieve Client and Protection plan goals in addition to sales goals
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meet and surpassing daily sales goals by delivering exceptional service
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Opportunity to join one of our Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees