Retail Commission Sales Associate - Fine Jewelry, Coral Square - Flex

Macy's • Coral Springs, FL

2h • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you will provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You will bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you will continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. The role focuses on building lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program. In addition to meeting sales goals, key responsibilities include promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You will also ensure the security, accuracy, and impeccable presentation of merchandise, working closely with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues begin each day energized, ensuring the sales floor is clean, organized, and prepared. They review sales goals, learn about new arrivals and top-selling items, and stay updated on trends and promotions. On the floor, they focus on customer engagement, offering a warm welcome, making eye contact, and creating personal conversations to build relationships. Throughout the day, they maintain a shoppable space by ensuring proper processing, presentation, organization, storing, and replenishment of stock, updating signs and pricing, and supporting merchandise moves. They conclude interactions by sharing Loyalty program benefits, ensuring customer satisfaction, and ending with a sincere thank-you.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English
• Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Achieve Client and Protection plan goals in addition to sales goals
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meet and surpass daily sales goals by delivering exceptional service
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• 1-2 years of related experience required

Responsibilities

• Provide outstanding customer service in the Fine Jewelry and Watch Complex
• Create shopping experiences that make every customer feel welcomed, comfortable, and valued
• Bring elegance, expertise, and personalized service to every interaction
• Help customers find the perfect piece to celebrate life’s special moments
• Demonstrate superior product knowledge (precious metals, gemstones, luxury brands)
• Educate and assist customers in selecting items that suit their tastes, preferences, and budgets
• Build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program
• Meet sales goals
• Promote loyalty and warranty programs
• Support inventory and fulfillment activities
• Support special events
• Ensure the security, accuracy, and impeccable presentation of merchandise
• Work closely with the team to achieve sales goals
• Uphold operational excellence in all aspects of the Fine Jewelry department
• Ensure the sales floor is clean, organized, and prepared for customers
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions
• Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock
• Update signs and pricing
• Support any needed merchandise moves
• Share Loyalty program benefits
• Ensure customers have all they need and end with a sincere thank-you
• Support one another with honesty, care, and collaboration
• Strive to improve every day, take pride in work, achieve sales goals and learn from each other

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Opportunity to join Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees