Retail Commission Sales Associate - Fine Jewelry, Francis Scott Key - Flex

Macy's • Frederick, MD

421d

About The Position

The Fine Jewelry Sales Associate at Macy's is responsible for providing exceptional customer service in the Fine Jewelry and Watch Complex. This role focuses on creating a welcoming shopping experience, meeting sales goals, and building customer relationships through personalized service and product knowledge. The associate will engage with customers, assist with product selection, and participate in sales-driving events while adhering to company policies and procedures.

Requirements

• 1-2 years of related experience required.
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues.
• Resourceful and able to adapt quickly to changing priorities.
• Flexible availability, including days, evenings, weekends and holidays.

Responsibilities

• Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns.
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience.
• Support customers who are using devices to shop and compare.
• Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit.
• Participate in ongoing product knowledge training through both technology and vendor partners.
• Use point of sale technology and applications to assist in selling and fulfilling customer orders.
• Participate in pre-selling and sales-driving events, including trunk shows.
• Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS).
• Ensure proper processing, presentation, organization, storing and replenishment of stock.
• Adhere to asset protection programs and procedures to ensure audit compliance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed