Retail Commission Sales Associate - Fine Jewelry, Concord Sunvalley - Full Time

Macy's • Concord, CA

441d • $35,880 - $46,654

About The Position

As a Fine Jewelry Sales Associate at Macy's, you will provide exceptional customer service in the Fine Jewelry and Watch Complex, ensuring a welcoming shopping experience for all customers. Your role will involve meeting sales goals, promoting loyalty programs, and building customer relationships through personalized service and product knowledge.

Requirements

• 1-2 years of related experience required.
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues.
• Flexible availability, including days, evenings, weekends and holidays.
• Resourceful and able to adapt quickly to changing priorities.

Responsibilities

• Engage with customers to understand their needs and demonstrate knowledge of products to build sales and minimize returns.
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience.
• Support customers who are using devices to shop and compare.
• Assist customers in trying on various watch models, adjusting straps or bands to achieve a comfortable fit.
• Participate in ongoing product knowledge training through both technology and vendor partners.
• Use point of sale technology and applications to assist in selling and fulfilling customer orders.
• Participate in pre-selling and sales-driving events, including trunk shows.
• Perform all aspects of the fulfillment process, including picking, packing, labeling, shipping and Buy online, Pickup in Stores (BOPS).
• Ensure proper processing, presentation, organization, storing and replenishment of stock.
• Adhere to asset protection programs and procedures to ensure audit compliance.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Store discount

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: No Education Listed