Retail Collections Manager

Republic Bank•Louisville, KY

About The Position

The Retail Collections Manager is responsible for managing the Retail Collections Department and minimize delinquency and losses and maximize recoveries. Additionally, this position will oversee all aspects of the Bank’s retail collection and recovery efforts and initiate programs and procedures to adjust to the changing economic environments and new product initiatives. This oversight will include consumer credit card collections, recovery, REO, and the administrative group and FCRA team.

Requirements

Minimum of 5 years retail credit collections and/or credit administration experience required.
Previous supervisor experience required.
Thorough understanding of delinquency management, loan & collateral documentation, foreclosure process, repossession, and bankruptcy required.
Ability to initiate and effectively communicate with past due customers, officers, and senior management.
Excellent verbal and written communications skills for effective interactions with clients; meet financial investment objectives and/or resolve problems or complaints.
Self-motivated and work in a team environment.
Requires a high energy level and strong sense of urgency.
Travel between Republic Banking facilities may be required including occasional out of town travel.
Flexible work schedule may include some evenings, weekends and/or overtime.
Stay abreast of new developments, best practices, and statutory and regulatory changes.

Responsibilities

Responsible for the direct management and supervision of the Retail Collection staff; to ensure contact with clients to resolve their delinquent loans, pursuant to policies and procedures.
Responsible for training and staffing collection associate team.
Responsible for the development and implementation of departmental policies regarding collections of overdue/delinquent accounts.
Work with legal counsel or outside collections agencies to handle overdue accounts.
Develop and administer credit and collection programs.
Monitor the collection of all assigned past due consumer mortgage and consumer loans to minimize delinquency and charge offs.
Utilize technology within department as needed to improve efficiency.
Monitor tracking systems for all bankruptcies, suits, foreclosures, and other post charge off activity.
Monitor collection practices and procedures and maintain written procedures manual regarding all collection functions.
Manage the FCRA team including adherence to SLA guidelines and monitor reporting to maintain or exceed expected performance of the duties of those Associates.
Look for innovative ways to streamline the flow of work and better assist clients.
Know compliance responsibilities and particular requirements affecting your area of responsibility, incorporate these requirements into your business processes and procedures, perform ongoing monitoring and periodic self-assessments including reporting and corrective action as needed, and assure appropriate training to associates regarding these responsibilities and procedures.
Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
Willingly perform all other duties and projects as assigned.