Retail Coach

Where Ya Bin•Edmond, OK

About The Position

The Coach plays a critical leadership role at Where Ya Bin, supporting the General Manager in daily store operations, team development, and execution of company standards. This is a hands-on, floor-focused leadership position responsible for driving performance, maintaining operational excellence, and delivering a positive customer and associate experience in a fast-paced retail environment. The Coach serves as a leader-on-duty, stepping in to oversee store operations, support associates, and ensure the store is fully prepared for weekly flips, high-volume traffic, and Friday openings.

Requirements

Proven track record of success.
Ability to adapt and critically think in a fast-paced work environment.
Managed a team.
Experience developing and coach a team.
Openness to learn and adapt in a face-pace work environment.

Responsibilities

Be professional at all times.
Lead, coach, and support retail associates to ensure excellent customer service and operational execution.
Serve as Manager-on-Duty when scheduled, providing direction and resolving issues in real time.
Assist in onboarding, training, and performance coaching of team members.
Reinforce company policies, procedures, and safety standards consistently.
Promote a culture of accountability, teamwork, and continuous improvement.
Support the Retail Manager in ensuring the store is fully set and ready for Friday openings.
Oversee daily sales floor execution, including stocking, bin organization, and cleanliness.
Assist with flipping bins, staging pallets, and preparing new inventory for the sales floor.
Conduct floor walks to identify merchandising, safety, or operational opportunities.
Ensure opening and closing procedures are followed accurately.