RETAIL CLIENT & ROUTE MANAGER - EXTON, PA

Compass Group•Uwchlan Township, PA

39d•$65,000 - $70,000

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary:Canteen is a fast-growing leader in food services, dedicated to delivering quality products and exceptional service across our retail and client network. We value reliability, relationship-building, and a commitment to operational excellence. As we expand, we’re looking for a motivated Retail / Client Route Manager to oversee service routes, strengthen customer relationships, and drive growth in key territories.What You'll Do:

Requirements

2–4+ years of experience in route management, retail account management, or food/beverage distribution.
Proven ability to lead and motivate a team of 8–10 route drivers, ensuring strong performance and accountability.
Strong relationship-building skills, with the ability to conduct site visits, support client needs, and drive customer retention.
Experience assisting with branch grand openings and supporting field operations.
Ability to ensure compliance with local and national account standards, including review of corporate compliance reports and follow-through on corrective actions.
Skilled in developing and implementing action plans to improve SSS/control V-9 metrics (food waste, out-of-stocks, etc.).
Ability to partner with local management to develop and track an incremental sales plan (Owners Business Plan) aimed at increasing account profitability.
Capable of coordinating efforts to enhance customer experience at the point of sale, improve retention, and strengthen long-term relationships.
Experience identifying retail pricing opportunities, driving repeat sales, and introducing new products to increase revenue.
Commitment to upholding merchandising standards and ensuring all locations maintain visual and operational excellence.
Ability to assess location-level performance using tools like Quarterly District Evaluations and other audit reports.
Willingness and ability to perform route driver duties when needed — including driving a company vehicle, delivering products, providing service, and maintaining vending or related equipment.
Reliable, organized, and comfortable working independently in a fast-paced field environment.
Valid driver’s license and clean driving record; ability to lift/push/pull up to 50lbs.

Responsibilities

Manage and optimize daily service routes across assigned retail and client accounts.
Build strong, long-term relationships with clients.
Ensure timely delivery, product rotation, merchandising, and presentation.
Identify opportunities for upselling, product expansion, and account growth.
Monitor inventory levels, resolve on-site issues, and maintain service standards.
Track performance metrics, route efficiency, and customer satisfaction.
Collaborate with sales, operations, and logistics teams to support business goals.
Ensure compliance with company policies and food safety standards.