Retail Cashier/Customer Service

Jacksons Companies•Norwalk, CA

16h•Onsite

About The Position

Are you a person who thrives in a fast-paced environment? Join our team as a Retail Cashier / Customer Service Associate and be the friendly face our customers rely on! In this role, you'll provide exceptional customer service at the register while also assisting with stocking, cleaning, and maintaining a clean, welcoming store environment. We’re not just offering a job; we’re offering a career path with opportunities to grow. If you’re ready to deliver top-notch service and enjoy meaningful work. Let’s GO! Job Purpose: A Customer Service Representative is the front line of the company to our customers, so exceptional GUEST service is critical. Providing product information, suggestive selling, and promoting period specials improves the customer experience and keeps them coming back. Customer Service Representatives are empowered to resolve customer issues to ensure the best possible experience to keep and even gain new customers.

Requirements

Must be 21+to meet legal age requirements for regulated product sales.
Flexible availability, including evenings, weekends, and holidays (24/7 operation).
Strong communication skills and a friendly, helpful attitude.
A commitment to delivering outstanding customer experiences.
Ability to work as part of a team and take initiative independently.
Quick thinking, adaptable, and dependable.
Must be of legal age to sell alcohol.
NV Only – must be of legal age to work in an establishment with slot machines.
Being self-motivated and having strong attention to detail are essential traits.
Must be available for possible rotating shifts (including nights and weekends) and holidays.

Nice To Haves

Previous retail, cashier, or customer service experience a plus, but not required.

Responsibilities

Greet every customer with a warm smile and friendly attitude.
Deliver a fast, accurate, and professional checkout experience.
Promote current sales, specials, and suggestively sell to enhance customer experience.
Process transactions accurately and responsibly, including alcohol and tobacco sales (must meet legal age requirements).
Maintain cleanliness inside and outside the store, including fuel islands.
Stock shelves, coolers, and displays with fresh and organized products.
Assist in maintaining foodservice and coffee areas, including cleaning and restocking.
Follow all food safety, sanitation, and labeling procedures.
Support team members and complete additional duties as assigned.
Provide exceptional GUEST service. Being courteous, always greeting and thanking all customers.
Suggest possible purchases to the customer and promote store specials.
Report to work promptly, neatly groomed, and in uniform.
Enter all sales in the register at the time of sale.
Operate cash register and other store equipment.
Make safe drops as per company policies.
Prepare cashier checkout and report accurately and according to policy.
Keep work area neat, clean, and organized.
Maintain cleanliness of building, islands, and pumps.
Maintain interior/exterior cleanliness and supply stock of carwash, where applicable.
Restock shelving, displays, and coolers as needed.
Clean fast food area, equipment, and stock as needed.
Ensures proper sanitation and food handling/prep/storage/disposal procedures are followed.
Pick up/empty trash and clean store and parking lot as needed.
Must be safety/security conscious, adhere to the guidelines in the Safety Manual, and report any accidents or incidents to the Manager immediately.
Be knowledgeable about and follow company policy and procedures.
Effectively managing foodservice and beverage programs to ensure maximization of sales and minimizing loss.
Fueling customer cars, checking engine fluids, and washing customer windows as needed. (Required in Oregon; as needed in other areas for handicapped customers)
Other duties as assigned.