Retail Brand Experience Associate (Bellevue, WA)

Avocado Green Brands • Bellevue, WA

63d • $20 - $22

About The Position

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials. The mission of Avocado is to be the world’s most sustainable brand - the pinnacle of certified organic mattresses, luxury bedding, and quality wood furniture. As a mission driven company, Avocado asks all employees to uphold its high standards of environmental and social responsibility and support initiatives and strategies that help Avocado continue to raise the bar for what it means to be a sustainable company. AGB fun facts: We’re a certified B Corp and Climate Neutral certified. We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet. Our products are organic certified by GOTS. Our factories are powered by renewable energy and are approaching zero waste. We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

Requirements

• Customer service or retail experience is a plus
• Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus
• Experience tracking KPIs or Sales Goals a plus
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility
• Excellent verbal and written communicator with a passion for people
• Positive attitude and possesses a no-task-too-small mentality
• Self-starter; Resilient, entrepreneurial spirit
• Eager to be at the frontline of a fast-paced and growing brand
• Must be comfortable taking phone and video appointments
• Must have a flexible schedule- including weekends and holidays
• Regular and predictable attendance

Nice To Haves

• Café experience
• Training experience
• Experience running branded events

Responsibilities

• Work with the management team to maintain integrity of the space (ie. cleaning, moving, and receiving inventory)
• Assist with planning and executing events & community programs
• Assist with suggesting methods to improve area operations, efficiency, and service
• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them
• Assist team with managing the daily workload of responding to customer emails
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures
• Work with team and individually to meet and exceed sales targets, KPIs, and OKRs
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product
• Accept and implement coaching and feedback to achieve individual and team performance goals
• Assist guests and provide an exceptional customer experience unlike any other in our industry
• Perform other duties as assigned

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees