Retail Brand Associate ( Portland, OR )

Avocado Green Brands•Portland, OR

1d•Onsite

About The Position

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand focused on green living, sustainability, and social responsibility. They produce organic mattresses, bedding, apparel, and beauty products in California using natural and organic materials, aiming to be the world's most sustainable brand. They are a certified B Corp and Climate Neutral, donate 1% of revenues to 1% For the Planet, and use renewable energy in their factories. The company also cares for sheep and produces its own natural latex. Avocado is seeking a FULL-TIME Retail Brand Experience Associate for their Portland, OR location. This hourly, non-exempt position offers competitive pay plus a monthly bonus and requires on-site work.

Requirements

Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
Excellent verbal and written communicator with a passion for people.
Positive attitude and possesses a no-task-too-small mentality.
Self-starter; Resilient, entrepreneurial spirit.
Eager to be at the frontline of a fast-paced and growing brand.
Must be comfortable taking phone and video appointments.
Must have a flexible schedule- including weekends and holidays.
Regular and predictable attendance.

Nice To Haves

Customer service or retail experience.
Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.).
Experience tracking KPIs or Sales Goals.
Mac and Google suite proficiency.
Café experience.
Training experience.
Experience running branded events.

Responsibilities

Work with team and individually to meet and exceed sales targets and KPIs.
Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
Bring a customer centered approach to executing on sales goals.
Accept and implement coaching and feedback to achieve individual and team performance goals.
Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!
Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate.
Perform other duties as assigned.
Engage in daily in person sales activities, including conducting sales through chats, phones, and virtual appointments.
Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
Assist with planning and executing events & community programs.
Assist with suggesting methods to improve area operations, efficiency, and service.
Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
Assist team with managing the daily workload of responding to customer emails.

Benefits

Medical (HMO, PPO, HSA)
Dental
Vision
100% Employer Paid Life Insurance
401(k) with employer match
PTO
Volunteer days
Employee product discount
Annual Bonus Plan
Training and Tools to be successful along with a strong partnership from your peers and leaders
Access to wellness apps
Referral Bonus
Opportunity to grow