Retail Branch Manager

Woodforest National Bank • D'Iberville, MS

391d

About The Position

The Retail Branch Manager at Woodforest National Bank is responsible for fostering growth in consumer and business customer relationships, enhancing community engagement, and managing in-store partner relationships. This role emphasizes delivering an exceptional customer experience while achieving sales and revenue goals, and it involves leading a team to meet the bank's objectives.

Requirements

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor's degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Individuals with this level of experience typically report to an on-site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
• High School Diploma or equivalent required.

Nice To Haves

• Previous in-store banking experience is preferred, but not required.
• Must be positive and engaging.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Serve as a 'Keeper of the Woodforest Culture' and create energy around Retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology-driven customer experience.
• Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Benefits

• Employee Stock Ownership Plan
• Diversity and inclusion initiatives
• Community engagement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED