Retail Branch Manager

First Montana Bank•Troy, MT

4h•Onsite

About The Position

First Montana Bank is seeking an ambitious and energetic applicant for a professional career opportunity as a Retail Branch Manager for their Troy, MT location. The role requires the individual to satisfactorily perform essential duties and responsibilities across management, supervisory, operational, internal controls, and customer outreach functions. Key aspects include providing leadership, appraising employee performance, participating in strategic planning and budgeting, ensuring efficient and compliant branch operations, maintaining sound internal and cash controls, and actively engaging in customer service and community activities to achieve branch growth objectives.

Requirements

3-5 years related experience required
Valid Driver’s License
Ability to be bonded
Be a Notary Public
Ability to regularly sit, stand, walk, grasp, reach, talk, and hear
Ability to occasionally lift/pull/push/carry up to 25 pounds, and stoop/crouch
Ability to clearly see, with or without corrective lenses, and differentiate between colors (no color blindness)
Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Computer/Technical Ability: working knowledge of Banking software, Word Processing software, Spreadsheet software, Internet navigation.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Mathematical Ability: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include: interviewing, hiring, training, and coaching employees; planning, assigning and directing work; reviewing performance; appraising/disciplining employees when necessary; addressing complaints and questions and resolving problems.

Nice To Haves

5 years banking experience preferred
At least 2 years supervisory or management experience strongly preferred
Bachelor’s Degree preferred
Life or limited lines credit may also be required

Responsibilities

Understand bank mission, organizational structure, employee handbook, bank security principles, relevant policies and procedures, audit controls, standards of conduct and incentive program.
Provide leadership by example, paying particular attention to performance, providing positive reinforcement, coaching and support necessary for employees to succeed.
Appraise subordinates’ performance and participate with Market President and EVP/Retail Banking in hiring and compensation decisions, terminations and disciplinary action.
At all times, both inside and outside the bank, project a professional image.
Maintain professional relationships and open communication with other departments within the branch.
Request, attend and complete any necessary internal or external training opportunities (subject to budget and other constraints) to further enhance personal performance and advance a career path within the bank.
Participate with Market President in developing branch strategic plan, budget, goals and objectives.
Identify additional revenue and expense reduction opportunities, make recommendations to improve efficiency, and support profitability objectives.
Assist in the gathering of sales and service data as requested.
Review branch score card performance with Market President and implement strategies to improve targeted areas.
Ensure branch is staffed appropriately with Customer Care Associates (CCAs) and Tellers according to identified factors such as traffic patterns, staffing models and vacation/leave schedules.
Coordinate branch management coverage with Market President.
Supervise retail employees to ensure effective and efficient operations and service to customers.
Conduct regular retail meetings to cover procedural and compliance topics from Operations teleconferences, branch performance, CARE topics, product knowledge and customer service.
Implement established work procedures and guidelines to maximize efficiencies and minimize potential risk and monetary loss.
Ensure sound internal controls and cash controls are followed by all retail employees, including dual control and separation of duties as appropriate.
Maintain teller balancing standards through regular training, observations and auditing, including random teller and branch cash counts conducted throughout each quarter.
Perform, or oversee the completion of, all required monthly, quarterly and semi-annual audit functions as described in the branch internal controls checklists and procedures.
Receive Satisfactory or better ratings on Branch Internal Controls Reviews and Internal Audits.
Review, and approve or decline, high dollar or high risk checks presented for deposit or cashing, utilizing sound judgment and following applicable regulations, fraud mitigation steps, and collection efforts as necessary.
Review, and approve, decline or refer, customer requests to increase debit card limits or mobile deposit limits.
Work with Libby Operations and the Compliance Officer to minimize risk and loss to the bank while maintaining good customer service.
Seek assistance on difficult or unusual situations from appropriate resources, including Operations, Compliance, the Market President and/or the EVP of Retail Banking.
Ensure that retail team completes all required compliance training and incorporate compliance topics into branch retail meetings.
Enforce strict standards for compliance with Regulation CC (Funds Availability), Regulation E (Electronic Funds Transfer), Bank Secrecy Act/Patriot Act/OFAC/CIP and all other applicable laws and regulations.
Receive Satisfactory ratings on Compliance Monitoring reports, with no regulatory violations at the branch level on regulatory Compliance exams.
Contribute to employee and customer satisfaction by researching problems and inquiries, utilizing appropriate resources, taking appropriate action to resolve the issues, and communicating with all parties.
Maintain customer complaint log for Compliance department.
Monitor the types and frequencies of errors to identify possible causes and make recommendations to Market President and EVP of Retail Banking.
Perform responsibilities as directed or as delegated by the Market President, such as assisting in working daily overdrafts, reviewing vendor invoices with Branch President and remitting to Finance for payment, and collecting, reviewing and submitting required payroll information.
Assist with Central Operations projects as requested.
Maintain high levels of efficient, courteous customer service, consistent with CARE program objectives, to retain existing customers, attract new customers and achieve branch growth objectives.
Achieve an overall rating of 4 or higher on branch customer service surveys.
Maintain a working knowledge of all products and services, coordinate rollout of new products for branch, and know the advantages of FMB products and services over the competition.
Provide product training to branch retail staff consistent with the objectives of the CARE program.
Ensure all CCA Trainees meet certification requirements within 12 months of hire.
Participate actively in bank-wide CARE calls.
Conduct a monthly CARE coaching session with each CCA to review results of customer interactions and follow-up contacts.
Conduct a monthly CARE meeting or incorporate a CARE section in a monthly Retail meeting.
Meet CARE Cross-sell goal average of 5 products for new Centennial Checking accounts.
Meet referral goals, net new checking accounts goals, and other targets set for branch.
As required by branch staffing, provide direct customer services, such as paying and receiving functions at the teller line, new account opening, online banking and cash management set-up and support, wire transfer requests, ordering debit cards, and other functions necessary to a full-service retail operation.
Demonstrate personal knowledge of all items on CCA Certification Checklist after appropriate tenure in the retail manager position.
Participate enthusiastically in customer calling programs, off-site account acquisition initiatives and marketing promotions, leading staff by positive example.
Assist with monitoring results, setting stretch goals for branch achievement.
Participate in outside service organizations and bank-sponsored community activities to support the local community, present a favorable bank image and develop new business for the bank.
Encourage staff to become involved in the community and motivate staff to participate enthusiastically in bank-sponsored events.