Woodforest National Bank-posted about 1 year ago
Full-time • Mid Level
Laurens, SC
Credit Intermediation and Related Activities

The Retail Branch Manager at Woodforest National Bank is responsible for driving the growth of consumer and business customer relationships, enhancing community engagement, and fostering in-store partner relationships. This role emphasizes delivering an exceptional customer experience while achieving sales and revenue goals. The manager will lead a team, ensuring compliance and growth objectives are met, and will actively participate in community initiatives.

  • Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
  • Serve as a 'Keeper of the Woodforest Culture' and create energy around Retail objectives and initiatives.
  • Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
  • Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships.
  • Proactively grow business deposits and loans through inside and outside business calling.
  • Enhance customer experience and the reputation of the Bank by engaging with retail partners and customers.
  • Embrace and lead a technology-driven customer experience.
  • Lead and execute a community engagement strategy with a Community Development Relationship Manager.
  • Inspire and lead team members to reach their full potential.
  • Demonstrate flexibility to perform every other duty as assigned.
  • 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor's degree and 3 years of relevant experience.
  • 1 year of experience leading and directing the activities of a sales team.
  • Previous in-store banking experience is preferred, but not required.
  • High School Diploma or equivalent required.
  • Positive and engaging demeanor.
  • Ability to work flexible or extended hours to meet business needs.
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