Retail Branch Manager: Nazareth Office

Fidelity D & D Bancorp • Nazareth, PA

216d

About The Position

The position involves managing the Retail Branch Office to meet the financial services needs of customers in the assigned community market area. The role requires ensuring compliance with operating policies and procedures, organizing work activities to achieve established goals, supervising personnel, and providing periodic reports. The individual will also perform duties of an Assistant Retail Branch Manager and Universal Banker.

Requirements

• B.S. or B.A. degree normally required.
• Specialized bank sales and product education and training.
• Proficient reading, writing, grammar, and mathematics skills.
• Proficient interpersonal relations, communicative, and sales skills.
• Demonstrated management, supervisory, and coaching skills.
• Thorough knowledge of features and benefits of all bank retail products and services.
• Proficient knowledge of bank operating policies and procedures.
• Proficient PC skills.
• Valid driver's license.
• A minimum of seven (7) years' related experience.

Responsibilities

• Manage the Retail Branch Office to meet financial services needs of customers.
• Provide a passionate and engaging experience to all customers through committed execution of the Fidelity Model Experience.
• Work with management to establish growth, sales, and profit objectives for the office.
• Make outside sales and customer service calls on present and prospective customers.
• Ensure proper staffing and training of staff to meet customer service needs and sales objectives.
• Carry out all retail sales initiatives in a positive and timely manner.
• Ensure all office operations comply with established Bank policies and procedures.
• Provide for the security, maintenance, and cleanliness of the office.
• Establish specific sales and customer service goals for each sales representative.
• Ensure customer service personnel are adequately trained in product knowledge and selling techniques.
• Provide timely sales and customer service reporting information.
• Conduct regularly scheduled sales and customer service meetings.
• Perform duties of a Universal Banker and be accountable for sales performance.
• Participate in the community in a manner that reflects favorably on the Bank.
• Assist in the development of the annual budget for the office.
• Ensure understanding and compliance with company policies and procedures.
• Implement necessary internal controls and compliance procedures.
• Organize work and activities of the Branch Sales Office to achieve established goals.
• Directly supervise assigned personnel, including selection, training, and performance reviews.
• Communicate with the Retail Sales Manager and other staff to integrate goals and activities.
• Provide periodic reports to the Retail Sales Manager and other groups as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees