Retail Branch Manager I

Woodforest National Bank•East Peoria, IL

17h

About The Position

Strong Culture built on our Core Values: Integrity, Ownership, Service and Community. It’s not just talk. We walk the walk, from the CEO to front-line employees. Be an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest. 401(k) Company Match Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay), which is used to purchase Woodforest stock each month. Opportunities for Long-Term Growth Take advantage of growth opportunities and professional development to advance in your career. Banking Products & Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals. Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay. Medical Coverage from the first day of the month following your date of hire at an affordable cost! Long-Term Disability & Life, AD&D Insurance 100% paid for by Woodforest plus other benefits that will help ensure you and your family are confident and well-prepared for whatever comes your way. Well-being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health. Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education. This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment. The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Requirements

5 years of relevant and transferrable sales and/or customer service experience. OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
1 year of experience leading and directing the activities of a sales team is required.
Individuals with this level of experience typically report to an on-site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
Must be positive and engaging.
High School Diploma or equivalent required.
Must be proactive when seeking business outside of the branch.
Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
Must be open to direct coaching and feedback.
Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Nice To Haves

Previous instore banking experience is preferred, but not required.

Responsibilities

Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
Embrace and lead a technology driven customer experience.
Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
Inspire and lead team members to reach their full potential.
Demonstrate flexibility to perform every other duty as assigned.