RETAIL BRANCH MANAGER I

Glacier Bancorp, Inc.•St. George, UT

About The Position

Altabank, Division of Glacier Bank, is looking for a Full-time Retail Branch Manager I for our St George River Road branch. Summary To lead and manage the Retail Banking Strategy in branch. To supervise the delivery of services and customer satisfaction through retail bank employees to achieve branch sales goals by delivering products and services to consumer and business customers. Manages the activities to drive the overall branch sales effort to grow consumer and business customers to achieve profitable results. Coordinates with designated leaders, bank partners, and community involvement. Directs the Relationship Bankers, to achieve goals; ensuring compliance with all regulations; with responsibility for identifying and communicating deposit related compliance requirements. Responsible for the management and performance of direct reports.

Requirements

Up to Five years of similar or related experience.
Additional evaluation of number of FTE and transaction volume maybe considered.
A two-year college degree or completion of a specialized course of study at a business or trade school or equivalent combination of education and experience.
Sales leadership skills with ability to motivate multiple direct reports.
Must have in-depth understanding of regulations affecting deposit programs within the bank.
Strong computer skills.
Ability to motivate, manage and train others.
Strong management, interpersonal and organizational skills.
Must have excellent written and verbal communication skills.
Must have excellent communication, customer service and interpersonal skills.
Ability to maintain confidentiality of information.
Use e-mail effectively and appropriately.
Strong ability to solve complex problems and prioritize multiple tasks and responsibilities.
Excellent attention to detail and well organized.
Ability to work collaboratively in a team setting.
High level of professionalism and integrity.
Ability to work independently.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

Responsibilities

Directs and administers the activities of the branch to achieve profit, growth, and customer service objectives by driving behaviors through consistent sales management methodologies.
Participates in sales goals and objectives for the branch, and continuously monitors performance against set goals. Ensures the day-to-day activities and initiatives of the branch align with and support the strategy to achieve the business and financial plans for retail banking.
Reviews branch activity, including staffing, deposits, open & closed accounts and audits. Monitors activity reports for efficiency, and tracks progress against profit and performance objectives. Proactively takes proper corrective action when necessary.
Coordinates with assigned partners to create a culture of collaboration and referral expectations. Promotes a sales culture and ensures coaching through proper mentoring and appropriate training to understand and refer bank products to reach individual and branch goals. Provides or recommends training for employees on all bank products.
Oversees and is responsible for progression planning and succession planning to ensure adequate bench strength within branch. Develops employees to their fullest potential and provides challenging opportunities to enhance career growth and promote diversity.
Responsible for adhering to a calling program that targets existing and prospective customers for all bank products.
Conducts consistent branch meetings, one on one meetings, partner meetings, and maintains consistent communication with the branch employees and partners. Primary activities include coaching employees in various sales and service performance planning. Demonstrate and role model individual success by contributing individual production to help achieve overall branch goals. Leads the delivery of industry service levels by branch team.
Ensures employees properly execute banking policies at the branch. Ensures compliance with internal controls, operation procedures and risk management policies. Ensures that transactions and practices of direct reports and all team members within span of control comply with all regulations.
Works with Retail Area Manager to follow and implement a high-performance growth strategy. Coordinates with branch team members to ensure proper support is in place during sales cycles and identifies and implements effective customer service enhancements.
Through CRA Activities promotes reputation and social responsibility. Seeks and maintains external relationships and alliances, strengthening the company’s impact on and reputation in the communities served.
Manages annual performance management and merit processes for direct reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Coordinates with Retail Area Manager and works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resource related manners.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations, and risk limits specific to their role, including but not limited to, the Bank secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Additionally, they should raise, and report known or suspected violations to the appropriate Company authority in a timely fashion.
Maintains and adheres to working knowledge of security policies, procedures, and Bank systems.
Complete required bank training courses within assigned time frame(s). It is the individual learner responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training.
Adhere to Altabank Core Values.
Handles escalated customer problems and complaints.
Keeps management appropriately informed of area activities and of any significant problems.
Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank.
Provide superior internal and external customer service: must demonstrate self-governance, courtesy, and respect toward external customers as well as internal customers (all organization personnel).
Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Maintain Notary Republic status.
Duties can change.