Retail Branch Lead

SunSource • Weymouth, MA

72d

About The Position

The Hope Group, A SunSource Company, is New England's leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. We're more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face.

Responsibilities

• Receive and review inquiries and orders, check to ensure correct identification of parts and assemblies required; price following established practice from records available or in conjunction with supervisor.
• Provide application assistance and make recommendations relative to our products and services.
• Make custom hose and tubing assemblies for customers while they wait.
• Enter orders into computer; provide all pertinent data and information.
• Obtain pricing, delivery and other information to finalize order with customer.
• Work with supervisor on more complex or major order situations to prepare pricing or quotations.
• Check customer orders against any quotation made, edit, write and enter into computer.
• Receive, pick and ship all orders.
• Wait on customers at counter, make hose assemblies.
• Receive and investigate customer inquiries and complaints regarding deliveries, price or other matters.
• Supply information, initiate action and resolve within established practice.
• Refer policy matters to supervisor.
• Coordinate activities with outside sales force, fabrication department or other company personnel.
• Provide leads to outside salespersons for new customers, major projects, product application, etc.
• Keep sales force and others informed on matters affecting their operations.
• Perform cycle counting daily, record counts, resolve count deviations, and update system.
• Monitor and check physical inventories against computer.
• Maintain pertinent sales, account and cost records; prepare various reports as instructed.
• Maintain product literature and obtain technical information from manufacturers as necessary.
• Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement.
• Perform other similar or related duties as assigned or directed by the supervisor.

What This Job Offers

• Industry: Transportation Equipment Manufacturing