Retail Beauty Client Development Manager - CHANEL Beaute, Christiana - Full Time

Macy's • Newark, DE

96d

About The Position

The Cosmetics Client Development Manager leads with passion and purpose, overseeing all aspects of the assigned luxury cosmetics brand while creating a warm, inclusive environment where customers and team members feel truly valued. They coach and support a team of Beauty Advisors, empowering them to consistently deliver exceptional, customer-centric service. By building strong connections with clients, understanding their beauty and style preferences, and leveraging deep product knowledge and artistry, the Client Development Manager creates meaningful and memorable experiences. Whether providing personalized consultations, helping customers discover the perfect product, or mentoring team members toward their goals, they bring a positive presence and a commitment to genuine hospitality that elevates the entire department.

Requirements

• Proven ability to lead teams with clarity and purpose.
• Deep knowledge of assigned vendor line(s) and current beauty trends.
• Strong ability to interpret metrics and detailed reports.
• Clear and effective written and verbal communication skills.
• Strong interpersonal skills with the ability to collaborate effectively.
• Ability to think both creatively and strategically.
• High level of attention to detail.
• Actively partners with the Prestige team and broader Beauty team.
• Demonstrates a proactive, ownership-driven mindset.
• Effectively role models service excellence.
• Balances a love for the beauty industry with a results-driven approach.
• Resolves customer issues constructively.
• Flexible and composed under pressure.

Nice To Haves

• Bachelor's degree or equivalent work experience in a related field.

Responsibilities

• Leverage expertise in product knowledge, customer service, and artistry to guide and inspire the team.
• Demonstrate an entrepreneurial mindset by building strong, trust-based client relationships while driving sustainable business growth.
• Provide ongoing coaching on clienteling tools to help the team execute personalized follow-ups and experiences.
• Lead by example in delivering exceptional service and creating authentic, lasting connections with beauty and fragrance customers.
• Use selling techniques that prioritize client needs and deliver genuine, elevated experiences while achieving personal sales goals.
• Monitor and analyze business performance across daily, weekly, monthly, seasonal, and annual sales metrics.
• Plan and execute business-driving events to meet department goals.
• Oversee the presentation, organization, storage, and replenishment of stock to ensure a premium shopping experience.
• Build strong partnerships with brand representatives and vendors to enhance the customer experience.
• Manage vendor events and promotions, including scheduling and execution.
• Ensure full compliance with hygiene and cleanliness standards.
• Foster an environment of acceptance and respect that strengthens relationships.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree