About the position
Retail Banking Trainees will join our team and learn about banking from the ground up! Throughout this temporary, summer program, Trainees will have the opportunity to work full-time in our Banking Centers, serve on the teller line, learn about career opportunities in banking and network with others across the organization. No prior banking experience required! Primary responsibilities will include teller transactions and supporting service and sales activities. This position will be based at Settler's Crossing and will travel to provide support in Intervale, Conway Village, West Ossipee, and surrounding locations as needed. Successful candidates will need to have flexibility to work Saturdays. Role is slated to start in May and run through August.
Responsibilities
- Display working knowledge of bank application software by utilizing computer systems to obtain customer information, account balances, account transactions, etc.
- Function as a primary contact with the public, serving customers in a cordial manner and fostering a positive customer experience with each interaction.
- Process a variety of transactions using judgment regarding the validity of transactions presented.
- Accept deposits, verify cash and endorsements, issue receipts, process withdrawals and cash checks within established guidelines.
- Process deposits and payments received by mail, night drop, and in the ATM.
- Maintain a satisfactory proving record.
- Responds to general customer inquiries and has the ability to assist customers with consumer and business products.
- Adheres to Teller policies and procedures.
- Answers incoming calls and responds as appropriate to serve the needs of the caller.
- Demonstrates knowledge of teller processing which includes transaction processing, maintenance of equipment, cash handling, and beginning and end of day procedures.
- Demonstrates a general understanding of Vault procedures.
- Participates in the sales and service activities through support and referrals.
- Responsible to delivering the best banking experience to customers.
- Demonstrates a strong knowledge of bank products and services.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Knowledge of Database software and Internet software.
Nice-to-haves
- Demonstrated knowledge of debits and credits.
- Working knowledge of the Vertex Teller, Jack Henry Experience, CRM, Outlook, Jabber, and Cisco telephone systems.
- Experience with customer relations.
- Demonstrated ability to use a computer.
- Willingness to learn and speak with customers about products and services and to learn referral skills.
- Excellent communication skills.
- Detail oriented, with patience for performing repetitive tasks.
- Skillful and accurate operation of a ten-key adding machine.
- Demonstrated accuracy in numeric data processing.
Benefits
- Robust benefits focused on holistic well-being.
- Opportunities for cross-training and advancement within the organization.
