Retail Banking Specialist

First Bank & Trust • Madison, SD

336d

About The Position

This person shall be responsible for providing a superior service experience to all guests of FBT. This person must meet and resolve the transactional needs of guests in a timely and efficient manner, remaining ever aware of the guest. This person shall be responsible for developing and maintaining client relationships and managing client needs while proactively recognizing opportunities and offering solutions, all while putting people first.

Requirements

• High school diploma or equivalent.
• Minimum of one year of related experience.
• Strong communication skills through excellent verbal and written correspondence.
• Effective listening and responsiveness.
• Personable, empathetic, collaborative, and a solution-driven problem solver.

Nice To Haves

• General understanding and aptitude for sales.

Responsibilities

• Provide a superior service experience that not only satisfies the wants and needs of the bank’s guests but provides them with a unique experience indicative of First Bank & Trust’s culture and commitment to the communities we serve.
• Enthusiastically develop, maintain, and grow new and existing relationships that are profitable to the bank while minimizing risk.
• Perform general teller functions including processing deposits, withdrawals, payments, and negotiable items.
• Maintain a balanced cash drawer each day.
• Remain risk-aware, recognizing and swiftly reporting any suspicious transactions.
• Assist in the daily servicing of branch hardware; including ATM and/or TCR(s).
• Anticipate needs and advise clients on solutions that personally benefit them.
• Assist in the opening of new accounts and establishing new relationships.
• Be an expert and educate clients in the bank’s suite of products, services and processes that meet both client and community needs.
• Proactively seek direction from the Retail Banking Supervisor and/or Retail Branch Manager that assures daily work aligns with organizational goals.
• Monitor and maintain both the deposit and credit portfolios for quality and potential risk.
• Act in accordance with FBT policies and procedures as set forth in the employee handbook.
• Adhere to compliance procedures and participate in required compliance training and all meetings deemed appropriate by supervisor.

Benefits

• Comprehensive Healthcare Benefits including health, dental, vision, and life insurance.
• 401(k) & ESOP Profit Sharing with a match of up to 7%.
• Wellness Program incentivizing gym membership and educational programs.
• Student loan repayment assistance program and tuition reimbursement.
• Robust internal training program including job shadowing and mentorship.
• Paid time to volunteer (16 hours) for local charities.
• In-house Childcare & Preschool available for children and grandchildren of employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED