Retail Banking Representative

Peoples State Bank•Prairie Du Chien, WI

13d

About The Position

This position will provide customers with superior and quality customer service while performing efficient and accurate transaction processing. Enhancing customer relationships by referring customers to new products and services offered by the bank to achieve our customer’s goals.

Requirements

High School diploma or GED
Minimum of one-year related clerical/administrative experience or training
Detailed understanding of banking services and products.
Strong attention to detail, with a focus on accuracy and quality of work
Handle changing priorities in a deadline-oriented environment
Strong verbal and written communication skills
Outstanding customer service

Responsibilities

Processes all deposit, savings, and loan transactions
While processing routine client transactions, the Retail Banking Representative will identify current and future financial needs, and effectively refer to branch and other departments.
Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
Resolves customer complaints and overcomes concerns related to deposit account transactions
Adhere to bank policies and procedures
Maintain confidentiality of customer information and activities
Promote and achieve accuracy and quality in branch work
Become proficient with job-related systems and equipment
Participate in the general upkeep and appearance of the Branch
Participate in available training opportunities
Understands and complies with Bank mission and vision.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Assist other branches during periods of staff shortage
Other duties as assigned