Retail Banking Representative

Bank Of Botetourt • Daleville, VA

279d

About The Position

Bank of Botetourt has an open position for a Retail Banking Representative for our Daleville Office. Banking experience is not required but is preferred. Qualified applicants must have the ability to learn and be competent in performing various banking duties such as processing teller transactions, demonstrating superior customer service, and promoting bank products and services. The position facilitates a variety of account transactions and service requests while maintaining a high level of customer service.

Requirements

• Proficiency in Microsoft Office applications and strong computer skills.
• Excellent customer service skills.
• Ability to multi-task.
• Proficient in operating standard office machines.

Responsibilities

• Greets customers and conducts deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits and evaluating items for proper hold scenarios.
• Examines cash deposits for counterfeit currency and follows proper protocols if identified.
• Receives payment on all loans, ensuring that payments equal the amount due, and that all late charges, if applicable, are collected.
• Issues cashier checks within prescribed limits and directs customers on how to purchase U.S. Savings Bonds.
• Processes mail deposits, night drop deposits, ATM deposits, and daytime drop-off deposits and records proper information on bank forms if applicable.
• Closes accounts or completes account transfers as requested.
• Assists customers with stop payment requests and wire transfer requests.
• Completes 'Currency Transaction Report' for all cash transactions over $10,000 and completes 'Consolidated Currency Report' for all cash transactions over $3,000 and below $10,000.
• Executes requests to purchase or redeem foreign currency.
• Batches work at designated times, reviews for red batches, and balances cash drawer at end of day processing.
• Cashes checks, pays withdrawals from savings accounts, and redeems savings bonds.
• Processes safe deposit box payments and provides assistance to customers accessing their safe boxes.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Maintains a strong knowledge of the bank's products and services.
• Looks for opportunities to make referrals to mortgage, insurance, investments, merchant services, treasury services, and title services.
• Cross-sells the bank's products and services.
• Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured.
• Collects and verifies updated customer identification data.
• Balances and maintains ATM (if applicable).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities