Retail Banking Manager

FIRSTBANK SOUTHWEST•Amarillo, TX

6d•Onsite

About The Position

Responsible for overseeing retail banking operations, including branch profitability, regulatory compliance, and the management and development of Branch Managers.

Requirements

A minimum of the following education/experience is required: Bachelor’s degree in finance or business, or related field and 5-years’ experience in retail banking and management.
General computer skills
Microsoft Office, specifically Word and Excel
Works well independently
Treats all customers and fellow employees with respect
Exceeds customer expectations
Meets customer needs
Maintain confidentiality of all bank records
Conducts interactions with honest, ethical, and strong moral principles
Performs at the highest level
Takes responsibility for actions
Does what is expected
Leads by example and takes initiative
Works as a team
Efficiently shares information in a collaborating and proactive manner
Pays attention to detail
Solves problems
Makes sound decisions
Manages time effectively
Prioritizes effectively
Performs multiple tasks simultaneously
Shows up for work and is on time
Complies with all laws and regulations
Completes all required training
Adheres to Bank Values

Responsibilities

Oversees daily branch operations, ensuring compliance with banking regulations and internal policies.
Frequently has on-site visits with branch managers to ensure proper and consistent development of all retail staff and helps managers meet banking profitability metrics.
Develops and implements strategies to increase deposits, loans, and other financial products.
Verifies that internal audit controls and procedures are being followed while also implementing and communicating new policies and procedures to staff.
Builds and maintains strong customer relationships by providing high-quality banking solutions and service.
Recruits, trains, and mentors branch staff to achieve performance targets and delivers excellent service.
Monitors and analyzes branch financial reports, including revenue, expenses, and profitability.
Ensures adherence to security protocols, risk management policies, and regulatory requirements.
Represents the bank in the local community by participating in networking events and outreach programs.
Utilizes banking software and digital platforms to enhance efficiency and customer service.
Works with Branch Managers and Bank Operations Manager to ensure proper handling of customer matters involving theft, forgery, counterfeit, and potential loss.
Other duties as assigned.