Summer Internship Program - Retail Banking

Midwest BankCentre • St. Louis, MO

4d • Onsite

About The Position

The Retail Banking Internship is a robust, hands-on learning opportunity for students interested in frontline financial services, customer engagement, and regional banking leadership. This 10-week experience provides exposure to retail branch operations, performance metrics, project coordination, and community impact initiatives. Interns will rotate through key experiences designed to deepen their understanding of the banking industry while developing critical interpersonal and analytical skills.

Requirements

• Enrolled in a Bachelor's degree program in Business, Finance, Marketing, or related field (all class levels welcome).
• Strong interpersonal communication and organizational skills.
• Comfort working with data, reports, and Microsoft Excel.
• Curiosity about customer service, financial products, and leadership development.
• Passion for community engagement and purpose-driven work.

Responsibilities

• Retail Banking Exposure: Shadow branch employees to understand day-to-day operations, customer interactions, and compliance processes.
• Customer Experience Analysis: Conduct mystery shopping and assist with service evaluations to enhance customer satisfaction.
• Performance Metrics: Work with branch performance dashboards and KPIs to identify trends and improvement opportunities.
• Community Engagement: Support the planning and execution of financial literacy initiatives and local outreach events.
• Regional Project Support: Collaborate on a regional campaign or project, contributing to planning, timelines, and execution.
• Technology & Innovation: Explore digital banking tools and propose improvements to enhance customer experience.

Benefits

• Community Focus: Be part of a community bank that values and actively supports the St. Louis area.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Professional Growth: Opportunities for continuous learning and development.
• Impactful Work: Play a key role in shaping the credit strategy and success of our organization.
• Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation.

What This Job Offers

• Career Level: Intern
• Number of Employees: 251-500 employees