Retail Banking Coordinator

BANK-SHARED SERVICE•Maplewood, MO

40d•Onsite

About The Position

The Retail Banking Coordinator is a valued member of the Retail Team, specializing in providing exceptional support to the department leadership and branch management team, while also ensuring an overall positive experience for in-branch visitors. The Coordinator will provide personalized service to bank customers while supporting and executing responsibilities and initiatives related to the Retail Banking team’s goals and objectives.

Requirements

Bachelor’s degree in finance, Business Administration, or a related field
3-5 years of experience in Retail Banking or financial services
Strong understanding of banking regulations and compliance
Excellent communication, organizational and customer service skills
Proficiency in banking software and Microsoft Office Suite

Nice To Haves

Experience with banking platforms (Navigator, Director, Business Analytics)
Project management and data analysis capabilities
Ability to prioritize in a fast-paced environment

Responsibilities

Assist with overseeing daily banking operations including account management, research, etc.
Assist with coordinating branch schedules, meetings and workflow to ensure efficient service is delivered.
Produce monthly reports for Branch Managers.
Assist customers with retail products, services, and transactions.
Act as the primary contact for customers requesting retail banking appointments, overseeing appointment scheduling and aligning customer needs with appropriate bank individuals.
Ensure adherence to internal controls, risk management protocols and regulatory requirements.
Maintain accurate financial records and prepare reports as needed for exams and audits.
Assist Retail Trainer with training materials for new hire onboarding or refreshing training sessions.
Maintain and update retail policies and procedures as needed with Retail Trainer to ensure accuracy.
Provide leadership and support to ensure team goals are achieved with operational excellence.
Maintain adequate supplies for retail department, reviewing orders and approving supply requests while also working closely with bank vendors to ensure cost, branding and quality standards are met. i.e. Brinks, Deluxe, Tipton
Maintaining records of all Retail equipment, scheduling preventative maintenance, ensuring billings and invoices are appropriate and accurate.