Retail Banker

Hills Bank • North Liberty, IA

113d • $18

About The Position

The Retail Banker position at Hills Bank involves providing superior service to customers while meeting their financial needs through various retail banking functions. The role begins with foundational and teller training, followed by banker training, where employees will shadow experienced coworkers to gain familiarity with their responsibilities. The position requires handling typical banking transactions, managing customer relationships, and supporting the bank's sales efforts through direct sales of consumer banking products.

Requirements

• High school diploma required.
• Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.
• Prefer 1 or more years of experience in a related position.
• Must have the dexterity to count money.
• Must be able to lift 50 pounds.
• Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System & Registry.
• Must successfully complete all training and evaluation requirements in the Retail Banker Career Path.
• Must be able to work additional evening and Saturday hours as required.

Nice To Haves

• Experience in a related position.

Responsibilities

• Handle all typical banking transactions presented by customers in person, through drive up, via night depository, mail or digitally.
• Handle cash and maintain an individual cash drawer in order to handle customer requests.
• Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.
• Handle maintenance and service requests and customer inquiries regarding existing accounts and services.
• Identify banking needs and recommend solutions for both prospective and current customers.
• Support the Bank's overall sales efforts through direct sales of consumer banking products and related services.
• Acquire the necessary product, compliance, and systems knowledge and accurately, efficiently open various types of deposit accounts and complementary services.
• Complete training and begin handling credit card and consumer lending requests.
• Ensure that new accounts and relationships are properly onboarded.
• Develop, manage, and grow customer relationships through ongoing contacts and needs-based cross-selling.
• Utilize the bank's Customer Relationship Management (CRM) system to plan for and personalize customer interactions.
• Proactively reach out to customers through one-on-one contacts and larger retail campaigns.
• Acquire necessary knowledge about bank products and services to effectively refer customers.
• Actively participate in office or bank events.
• Maintain educational and professional expertise through attendance at educational opportunities.
• Be a Notary Public.
• Participate in community activities throughout the year.
• Perform other duties as assigned.

Benefits

• Comprehensive and competitive benefits package.
• Spanish proficiency pay differential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED