Retail Banker - Winter Haven

Axiom Bank•Winter Haven, FL

14h•Onsite

About The Position

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board! We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. This position is responsible for achieving sales goals by identifying and cross-selling products and services, providing exceptional customer service, identifying new banking customers, processing a variety of customer transactions accurately and efficiently, and performing opening, closing, and other branch servicing duties.

Requirements

HS Diploma or equivalent
Two years’ work experience in retail, with one year being direct customer service experience
Minimum of six months of cash handling experience in a customer service/retail environment
Basic math proficiency and aptitude—ability to add, subtract, multiply and divide in order to help customers with their transaction, and balance teller drawer
Basic PC skills (Word, Excel and email); and ability to learn to use the Bank’s core system to process teller transactions, look-up customer accounts, and troubleshoot the equipment when problems occur
Ability to read utilize information from memoranda, instructions, forms, and applications
Write in a clear, concise manner in order to compose memoranda and complete various bank documents and forms
Excellent interpersonal skills and the ability to effectively present information to customers
Observe and understand non-verbal communication
Strong verbal communication skills via phone and in-person
Ability to manage multiple tasks and respond to job demands and change with poise
Excellent attention to detail
English fluency

Nice To Haves

Bilingual (Spanish) preferred

Responsibilities

Achieves sales goals by identifying and cross-selling products and services beneficial to customers
Listen carefully to customers’ needs to determine appropriate product and services
Identify new banking customers and grow relationships with existing customers through social interactions within the store along with outbound calls, marketing displays and other prospecting techniques
Provides exceptional customer service in an accurate and expedient manner that satisfies the individual needs of each customer and builds loyalty to the Bank
Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and retail store partners
Practices branch security procedures and protects customer confidentiality and privacy
Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations. Transactions includes, but not limited to cashing checks, processing deposits and withdrawals, and issuing monetary instruments
Performs opening, closing, and other branch servicing duties such as cash balancing, maintaining and servicing automated teller machines, and cleaning work areas
Follows company policies as directed to assure proper records are maintained and losses prevented
Brings a professional image to customers and co-workers and be able to respond appropriately to direction and feedback
Contributes to a positive and respectful work atmosphere