Retail Banker II

First Financial Bank

125d

About The Position

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. The incumbent will primarily perform Teller and/or Personal Banker duties, requiring frequent face-to-face, written correspondence, or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer and has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals. Physical effort required is above average.

Requirements

• High school diploma or GED required.
• College degree or twelve months’ customer contact and sales experience required.
• Banking experience preferred.
• Requires communication and sales skills.
• Mathematical and general business knowledge normally acquired by a high school graduate.
• Minimum typing and calculator skills.
• Customer relations, accuracy, speed, detail, flexibility, and judgment.
• Courteous, professional demeanor.
• Ability to handle multiple tasks.
• Commitment to providing 'WOW' customer service.
• Proficient in applications such as Word and Excel.

Responsibilities

• Process deposit and withdrawal transactions based on the Bank's policies and procedures.
• Answer phone calls and process treasury tax and loan payments, savings bonds, loan payments, mail deposits, safe deposit boxes, and other financial transactions.
• Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
• Cross train in image capture processes.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Travel periodically to Abilene or other Bank Regions for training.
• Work Saturday hours and holiday hours as required based on branch location’s hours of operation.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees