Retail Banker I (20 Hours Weekly) Hoboken

Td Securities USA • Hoboken, NJ

270d • $24 - $32

About The Position

The Retail Banker I is a customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience. Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk. Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral. Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs. Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities. Independently resolves customer issues, errors and problems, escalating when necessary. Builds working relationships with customers and explains detailed and/or complicated information. Requires full proficiency gained through job related training to perform a range of activities. Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise. Engages in conversations with customers about loan products, facilitates the application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Requirements

• HS Diploma or GED.
• 1+ years' experience working with customers and or sales in any capacity.
• Teller experience preferred.
• Demonstrated ability to engage in customer conversations while educating them on products and services.
• Excellent communication skills with ability to be concise, clear and consistent.
• Proficient in Microsoft Office.

Nice To Haves

• Notary License.
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment.
• Sound judgment in decision making and effective problem solving.

Responsibilities

• Deliver Legendary experience by helping customers, building relationships, and delivering service and advice.
• Understand and support the Bank's Customer Service Strategy; deliver Customers end-to-end advice.
• Serve as a Customer advocate in improving customer financial confidence.
• Engage in lobby leadership by orchestrating customer flow and guiding customers appropriately.
• Perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals.
• Ensure compliance with operational activities in accordance with company guidelines and regulations.
• Participate fully as a member of the team, supporting a positive work environment.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development and reward and recognition programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED