Retail Attendant - PT - Requisition #723979

Pechanga Resort & Casino • Temecula, CA

84d

About The Position

The Retail Attendant provides guest service, assistance, and performs sales transactions for the Gift Shop and in the Swarovski Boutique as needed. All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

Requirements

• High school diploma or general education degree (GED).
• Minimum one (1) year of cash handling experience in retail or guest service is required.
• Cash register experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to communicate and present product information to guests.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Ability to work with problems involving several concrete variables in standardized situations.
• Must qualify to obtain and maintain a Class 'A' gaming license.

Nice To Haves

• Strong communication skills verbally to provide clear direction to Guests and Team Members at all levels.
• Strong guest service skills and the will to assist Guests and Team Members.
• Ability to deal with and accept ever-changing information.
• Possess basic computer and keyboarding skills.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must be flexible and willing to work nights, weekends, and holidays.
• Ability to multi task and work in a high paced environment.
• Ability to work under stressful situations.
• Ability to make sale and promote upselling.

Responsibilities

• Perform cash, comp, and credit card sales transactions for Gift Shop.
• Responsible for safeguarding and balancing bank and daily revenue generated by Gift Shop.
• Assist guests with product selection.
• Clean and re stock Gift Shop during slow periods.
• Serve as information resource; display knowledge of current and upcoming events.
• Protect the assets of PRC by knowing product lines, keeping track of merchandise, adhering to accurate accounting procedures, and in providing guest service.
• Logically and independently plan, organize, and complete work in a timely manner.
• Communicate effectively both verbally and in writing when required to both Guests and Team Members at all levels.
• Comply with PRC and Department Policies and Procedures, Service Guarantees, and safety and emergency procedures.
• Ensure and make known that Pechanga business is carried out economically, efficiently, effectively and in accordance with Company policies with the purpose of ensuring accountability.
• Ensure that all billable services are properly reported and accurately reflected in Infor and on financial statements.
• Ensure that adjustments are appropriate and approved.
• Ensure that the recording and reporting of all Pechanga assets is carried out in accordance with current Standard Operating Procedures (SOP) and Policies and Procedures; compliance with all internal controls and outside agency regulations are maintained; and internal controls and procedures are efficient, effective, and economical.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation
• Education Level: High school or GED