Retail Associates

The Frick Collection•New York, NY

1d•$23•Onsite

About The Position

The Retail department of The Frick Collection is currently hiring part-time Retail Associates to work in the Museum Shop. Retail Associates report to the Retail Supervisor on duty for their work shift. Ideal candidates will understand and be able to adapt to the challenges inherent in a relatively new space and at the same time be an enthusiastic ambassador to the public. The Retail Associate will have prior experience in providing excellent customer service, greeting guests, actively listening, answering questions, providing assistance, and suggesting product. They will attend trainings in order to impart product information, successfully operate our point of sale system, and be able to share information about the museum. They will also attend ongoing product trainings, as an ability to communicate product stories to guests is crucial to this role. Retail Associates provide guests with a gracious, positive, professional and welcoming experience at all times. Associates must have prior experience operating a point-of-sale system from opening to closing and in processing credit card and cash transactions. They will be responsible for restocking inventory and will follow the current merchandising plan at all times. They will be adept at handling and packaging of product following the set guidelines. Successful Associates are strong team players in the department as well as excellent work partners to colleagues in Visitor Experience, Security and all the front-of-house staff.

Requirements

Minimum 2 years’ retail experience, luxury retail experience a plus.
Excellent written and verbal communication skills in English.
Ability to operate a point-of-sale system and perform accurate transactions.
Ability to quickly learn and impart product and general museum information.
Excellent awarenees of surroundings and abilty to scan Museum Shop space accurately and help prevent theft and breakage.

Nice To Haves

Interest/education in art, art history, design, jewelry a plus.
Fluency in a second language is helpful.

Responsibilities

Providing excellent customer service, greeting guests, actively listening, answering questions, providing assistance, and suggesting product.
Attending trainings in order to impart product information, successfully operate our point of sale system, and be able to share information about the museum.
Attending ongoing product trainings, as an ability to communicate product stories to guests is crucial to this role.
Operating a point-of-sale system from opening to closing and in processing credit card and cash transactions.
Restocking inventory and will follow the current merchandising plan at all times.
Handling and packaging of product following the set guidelines.

Benefits

Sick time: part-time employees and interns accrue sick leave up to 56 hours/year in accordance with the New York City Earned Sick Time Act.
Paid Holidays: part-time employees receive paid time-off when they would normally be scheduled to work on holidays the museum is closed to the public. These include New Year's Day, Juneteenth, Labor Day, Martin Luther King Day, Thanksgiving and Christmas Day.
Retirement: The Frick supports all employees and interns in planning for retirement by offering participation in a Tax Deferred Savings Plan – 403(b).
Wellness Programs at the Frick include an Employee Assistance Plan, a discount on Citi Bike memberships and a discount on bike helmets.
Meal and Museum Shop discount: The Frick maintains a Seamless/GrubHub Corporate Account for all in-office food ordering. Employees working on-site may access an $8/day discount toward meal delivery from Seamless. This benefit is per employee per shift and is not transferable. All employees may access a discount in the Frick Museum Shop and the coffee bar in the Museum.

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