Retail Associate

Irving Oil•Pembroke, MA

About The Position

As a Retail Associate, you will greet customers, deliver exceptional service, and handle any customer inquiries. Your goal will be to provide exceptional customer service and experiences by using good communication and listening skills. Your success will depend on your ability to support team members and customers during every interaction. What We Offer: Competitive Compensation - Including a company matched 401k and a Sign-on Bonus Paid Vacation Wellness Support - With 24/7 access to our Employee & Family Assistance Program

Requirements

Basic math skills
Attention to detail
Good customer service skills
Good communication skills
2 years in a customer service role
G.E.D or equivalent

Responsibilities

Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards
Greet customers, including answering phones, by providing clients with the highest level of customer service that is unique to the Irving experience, demonstrated through a courteous demeanor, and outstanding service
Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment
Handle customer inquiries or complaints in line with policies and procedures
Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts
Assist in the maintenance of the store and stocking shelves as needed