Retail Associate
Easton Select Group•Cohasset, MA
About The Position
The Retail & Pool Maintenance Technician plays a key role in delivering both an excellent in-store customer experience and reliable field service support. This position combines customer-facing retail responsibilities with hands-on pool maintenance, helping ensure customers receive the right products, services, and solutions to keep their pools safe, clean, and fully operational.
Requirements
- High school diploma or equivalent preferred
- Previous customer service or retail experience is a plus
- Strong communication and interpersonal skills
- Ability to work weekends, holidays, and flexible schedules during peak seasons
- Ability to lift and carry up to 25–50 lbs (pool products, chemicals, supplies)
Nice To Haves
- Knowledge of pool supplies, chemicals, or outdoor living products
- Experience using POS systems and handling transactions
- Interest in learning basic pool water care and product applications
Responsibilities
- Greet customers in a friendly and professional manner
- Assist customers with product selection, questions, and basic pool care needs
- Provide recommendations on pool chemicals, accessories, and seasonal supplies
- Promote store programs, services, and special offers when appropriate
- Operate the point-of-sale (POS) system for customer purchases
- Handle cash, credit, and returns accurately and responsibly
- Maintain clean and organized store displays and checkout areas
- Support opening and closing procedures as assigned
- Conduct regular inspections and preventive maintenance on pool equipment including pumps, filters, heaters, and chlorinators.
- Perform timely repairs or coordinate with specialized contractors as needed.
- Test and balance pool water chemistry to maintain optimal pH, chlorine levels, and overall water quality.
- Maintain accurate service records, report findings, and communicate effectively with clients and management regarding maintenance status and recommendations
- Stock shelves and ensure products are properly labeled and displayed
- Assist with receiving shipments and organizing inventory
- Monitor stock levels and communicate replenishment needs to management
- Help maintain a safe and tidy retail environment
- Work closely with store managers and team members to meet customer needs
- Communicate customer feedback or concerns to leadership
- Support a positive, team-oriented workplace culture
Benefits
- 9 paid holidays
- Paid vacation and sick time
- Employer-matched 401(k)
- Employer-paid life insurance
- Optional supplemental life insurance
- Medical, dental, and vision insurance plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
