Retail Associate (2623)

GOODWILL SOUTH FLORIDA TEP LLC • Miami, FL

1d • Onsite

About The Position

Customer service, sales, cashiering, stocking, sorting, inventory management, sizing, color coordination, and cleaning activities in a retail store. Essential Duties and Responsibilities: Receive donations: greet donors, accept and unload donated materials, enter customer general information into a smart device (such as a phone or tablet), and thank donors for their donated items. Processing: sort, separate, and hang clothing and household items. Sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other assorted merchandise. Cashiering: Conduct sales transactions and maintain control of cash and credit card transactions by following proper procedures for voids, discounts, refunds, checks, and credit card payments. Cleaning duties (including but not limited to) bathrooms, floors, shelves, windows, break room, store fixtures, fitting rooms, dock area, store exterior, and merchandise counters. Report issues that require maintenance repairs. Customer service activities (including but not limited to) customer assistance, pricing merchandise, fitting room, offering recycling bags, explaining store operations, and other sales techniques that may enhance the store’s sales and community image.

Requirements

• High school or equivalent, or a combination of education and experience.
• Excellent customer service skills.
• Knowledge of electronic devices.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Demonstrate Interpersonal Skills: Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Demonstrate Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Demonstrate Written Communication: Able to read and interpret written information.
• Demonstrate Safety and Security: Observe safety and security procedures; Report potentially unsafe conditions.
• Demonstrate Attendance/Punctuality: Is consistently punctual and at work on time.
• Demonstrate Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Demonstrate Organizational Support: Follows policies and procedures; Supports the organization's goals and values.

Nice To Haves

• 6 months of related experience or training.
• Prior cashiering experience.
• Bilingual (English/Spanish).

Responsibilities

• Receive donations: greet donors, accept and unload donated materials, enter customer general information into a smart device (such as a phone or tablet), and thank donors for their donated items.
• Process merchandise: sort, separate, and hang clothing and household items.
• Sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other assorted merchandise.
• Conduct sales transactions and maintain control of cash and credit card transactions by following proper procedures for voids, discounts, refunds, checks, and credit card payments.
• Perform cleaning duties including bathrooms, floors, shelves, windows, break room, store fixtures, fitting rooms, dock area, store exterior, and merchandise counters.
• Report issues that require maintenance repairs.
• Perform customer service activities including customer assistance, pricing merchandise, fitting room, offering recycling bags, explaining store operations, and other sales techniques.
• Work a flexible schedule, including nights and weekends.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED