Retail Associate

POWDR•Zion Lodge, UT

45d•$17•Onsite

About The Position

As a Retail Associate, you will provide exceptional guest service in our retail shop, helping visitors find the perfect souvenirs and outdoor essentials to enhance their experience in Zion National Park. You will be responsible for maintaining an organized and well-stocked retail environment, processing transactions accurately, and sharing your knowledge of the park and its offerings with guests. Your friendly, welcoming demeanor will contribute to an unforgettable guest experience.

Requirements

Able to work and thrive in Zion National Park.
Ability to follow Retail and Merchandise requirements and compliance with our concessions contract.
Strong communication and customer service skills with a friendly, outgoing attitude.
Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Must be comfortable using POS systems, handling cash, and processing transactions accurately.
Ability to lift and carry merchandise weighing up to 30 lbs. and stand for extended periods.
Knowledge or willingness to learn about Zion National Park and its attractions.
Understand and follow all ESQ procedures that relate to your job duties.
Work with a “safety-first” attitude.
Minimize your impact on the environment when at work and living onsite.
Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
Team members will be trained in the proper use and care of assigned PPE.
It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Nice To Haves

Previous retail experience preferred but not required.

Responsibilities

Greet guests as they enter the store, offering assistance and answering any questions they may have about products or the park.
Assist guests in selecting merchandise, such as apparel, gifts, souvenirs, and outdoor gear, ensuring they have a positive shopping experience.
Operate the point-of-sale system (POS) to process purchases, returns, and exchanges efficiently and accurately.
Maintain the cleanliness and organization of the store, including restocking shelves, folding and arranging merchandise, and keeping displays neat and appealing.
Handle cash, credit card, and gift card transactions responsibly, ensuring proper procedures are followed.
Share information about Zion National Park and the products available in the store, helping guests choose items that enhance their visit.
Participate in regular inventory counts and assist in monitoring stock levels to ensure timely reordering of merchandise.
Stay informed about current promotions, sales, and events, and communicate these to guests to maximize their shopping experience.
Assist with opening and closing duties, such as counting the cash drawer, locking up the store, and preparing the store for the next business day.
Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees.
Upholds the most professional image.
Continually strives to exceed our guest’s expectations and create memories for our guests and staff.

Benefits

Proposed hiring rate of $17.20/hour, actual pay will be adjusted based on experience
Onsite employee housing and employee meals at $12.50 per day
Free onsite laundry facility, free shuttle service, WiFi, and employee gym
Discounts on food, retail, and gear
Complimentary access to most POWDR-owned resorts
Generous benefit package for full-time employees
Career development and growth opportunities available here and at our facilities across POWDR
A connection with people who share the same passions and embrace each other’s unique and individual styes

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