Part-time Retail Associate

The Cannabist Company•Norwalk, OH

10d

About The Position

Under general supervision, Retail Associates provide guidance and education to each customer regarding their individual marijuana needs. Retail Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient’s specific illness and medical condition. In adult-use markets, Retail Associates are expected to provide excellent customer care and support the Company’s core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership to deliver results in a fast-paced environment where systems and processes are continuously evolving.

Requirements

Must be at least 21 years of age.
Two years of direct customer service experience required.
Retail experience a strong plus.
Experience with Point-of-Sales systems.
Understanding of and experience with Windows Operating System and Microsoft Outlook.

Nice To Haves

Retail experience a strong plus.

Responsibilities

Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in company databases for future reference.
Confirms patient purchase limits prior to admission into the consultation area and dispensary.
Provide exceptional Customer Care by promoting and maintaining positive customer relations.
Respond to calls or emails from customers requesting product, training, and general information.
Management of patient records through the use of state and company database.
Maintenance and update of databases as needed.
Fulfillment of customer orders.
Responsible for the sales and promotion of all products.
Build and maintain a high level of integrity and trust for specific products.