Retail Associate

Midcontinent•Bismarck, ND

About The Position

The Retail Associate is responsible for supporting residential sales and service by helping customers understand products, pricing, and solutions that meet their needs. The role drives revenue growth by recommending services, meeting defined sales goals, and accurately completing all customer transactions and account activities. The position strengthens customer satisfaction and retention through effective communication, timely follow-up, and clear demonstrations of equipment functionality.

Requirements

High school diploma or GED.
Basic typing, email and computer skills.
Proficient at using technology including the internet and applications.
Exceptional communication skills, both verbal and written.
Ability to adapt and excel in a fast-paced work environment.
Employees may be required to work rotating shifts.
Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Nice To Haves

Previous customer service/ sales experience in a retail environment.

Responsibilities

Identify individual customer current and potential product needs and make recommendations. Increase the customer understanding of Midco products and pricing options.
Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone in an effort to sell and upsell to new and existing customers in a retail environment.
Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
Apply a positive customer service attitude in interactions with all customers and establish positive rapport.
Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
Follow up with customers in a timely manner if necessary.
Receive customer payments and maintain the cash drawer.
Clearly explain and demonstrate equipment connectivity and functionality to customers.
Verify the functionality of returned equipment.
Meet ongoing sales training requirements.
Communicate effectively and professionally in all forms of communication with internal and external customers
Clean and prepare equipment for distribution to customers that visit the CXC to pick up or swap equipment.
Store cleaning duties as assigned per location.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.