Retail Associate

Duluth Trading Company•Saint Charles, MO

1d•$15 - $16•Onsite

About The Position

A successful Retail Store Associate will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences. Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating. From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life. Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.

Requirements

High school diploma or equivalent.
Customer Centric.
Takes pride in a job well done and shows ownership in the store.
Operates with integrity and trust.
Excellent communicator and listener.
Collaborates and functions as part of a team.
Performs other duties as directed.
Authorization to work in the United States without sponsorship.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Develop an exceptional familiarity with the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers.
Understand the customer is the center of what we do.
Understand how to layer personalized service into each area of interaction from greeting to fitting room to register.
Effectively communicate sales and promotions.
Understand the importance of email capture as part of sales and service and executes to standard.
Respond proactively and be empowered to provide positive resolutions to customer concerns.
Answer telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
Assist in receiving, processing and replenishing merchandise.
Maintain merchandising, presentation and display standards.
Ensure the sales floor is customer ready.
Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area.
Accurately and efficiently process all register transactions.
Adhere to all company policies, procedures and practices.
Perform any other duties as directed by management.