Retail Associate - Pointe Discovery (Part Time)

Terranea Resorts•Rancho Palos Verdes, CA

2d•$20

About The Position

As a retail associate located in pointe discovery, you are expected to assist guests with retail purchases, while maintaining a polished, professional and engaging demeanor. This also includes assisting with the stocking, merchandising and overall cleanliness of the retail space. On occasion, you will be expected to assist with the check in and execution of resort activities.

Requirements

Ability to operate computer or sales register equipment necessary to perform the job
Ability to communicate clearly and effectively with associates and customers
Ability to read, count, and write
Good organizational skills, with the ability to work independently
Ability to function under pressure, set priorities and adjust to changing conditions
Ability to work varied hours/days, including nights, weekends, and holidays as needed
1-2 years retail experience preferred
Experience in retail operations, preferred, with a proven record of effective performance.

Responsibilities

Meet store sales goals
Utilize the elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
Comply with all sales related policies and procedures
Provide the highest level of customer service
Build and maintain repeat clientele by following through on special requests
Resolve guest complaints, ensuring guest satisfaction.
Keep selling floor and merchandise neat, organized and stocked
Assist with receiving, tagging and merchandising new product as instructed by the Retail Buyer
Assist with entering PO’s into Retail Pro as instructed by Buyer
Assist in the maintenance of all inventory in the stockroom and on the selling floor
Comply with all Point-of-Sale policies and procedures
Participate in quarterly physical inventory
Properly execute all relevant register functions
Adhere to work schedule, inclusive of time and attendance
Participate in all relevant training and development seminars, programs and meetings as directed by store management
Maintain bank accounting accuracy
Maintain complete knowledge of all recreation offerings and be able to clearly articulate to guests
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Process Activities Charges to guest accounts when needed
Maintain Library of Resources
Assist with Maps and Directions
Work with Guest Services to insure accurate reservations and booking process
Distribute Activities Sheets to resort guests and be an ambassador of all recreation programs
Maintain the company image and vision statement
Make optimal use of financial resources
Participate in ongoing training and encourage the personal development of all associates
Continuous evaluation and improvement of the operations
To be an integral part of the development of future company projects
To provide an exceptional guest experience