Retail Associate – Full Time – Edgewater

GOODWILL IND OF THE CHESAPEAKE INC•Edgewater, MD

10h•$16

About The Position

The Retail Associate plays a versatile and essential role in daily store operations. Responsibilities may vary depending on the needs of the day or week and include customer service, donation intake, merchandise production, and sales floor support. This position requires flexibility, a commitment to quality service, and the ability to perform all store functions as needed.

Requirements

High school diploma or equivalent preferred
Minimum of one year of experience in material handling or customer service preferred
Forklift operator certification required for applicable locations (must be obtained within 30 days of hire if not already certified)
Must be able to read clothing tags and other labels in English.
Ability to manage tasks with frequent interruptions and minimal supervision.
Clear and effective communication skills, both in person and over the phone.
Ability to follow verbal instructions accurately.
Strong commitment to teamwork and continuous improvement.

Responsibilities

Provide a warm, professional greeting to donors and customers.
Assist donors with unloading items from vehicles, issue donation receipts, and maintain accurate donor logs.
Deliver exceptional customer service by answering questions and helping.
Evaluate the quality of donated merchandise and pre-sort items for salvage or sale.
Load and unload materials from pallets, bins, or trucks.
Open containers and sort materials into appropriate categories.
Operate equipment properly and safely, including POS, pallet jacks, pallet stackers, and forklifts (if certified).
Move merchandise throughout the store to support operational needs.
Perform daily and nightly recovery of the sales floor and backroom areas.
Sort, price, and tag donated hardline goods for sales floor placement, ensuring merchandise quality.
Meet production expectations for textiles and hard goods in assigned roles.
Accurately operate a cash register, provide excellent customer service, and promote mission-related fundraising (e.g., round-up campaigns).
Maintain cleanliness and organization during stocking and downtime across all roles.
Adhere to safety protocols and housekeeping standards.
Demonstrate a professional, adaptable, and team-oriented attitude.
Uphold and promote the mission and values of Goodwill.
Perform other duties as assigned to support store operations.